UX Strategy and UI Design for a Customer Portal in the E-Mobility Sector

Simply blue.
Simply good.

Services

UX Strategy
User Experience Design
User Interface Design
App & Customer Portal

Business Sectors

E-Mobility

Challenge

Mer is a leading provider of charging solutions for electric vehicles. To strengthen the brand, streamline processes, and improve customer communication, a new customer portal was developed—built to make the experience as smart and seamless as the technology itself.

Solution

As part of a thoughtful UX process, SANMIGUEL developed the full structure of the new customer portal and designed the entire customer journey from end to end. The interface was crafted with precision—and brought to life through custom icons and illustrations that add personality and clarity at every touchpoint.

Result

The result is a user-friendly, intuitive customer portal that simplifies and digitizes key processes. It reinforces mer’s positioning as a trusted, professional brand—and makes that promise emotionally tangible for its customers. With this foundation, mer is empowered to drive the energy and mobility transition forward across Europe.